Terms and Conditions - Sale

The following General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) of item(s) on our website ("www.adicolor.co.uk"). Please read these terms and conditions carefully before ordering any item(s). You should understand that by ordering any of our item(s), you agree to be bound by these terms and conditions. The item(s) purchased on www.adicolor.co.uk are directly sold by Adicolor (hereinafter referred to as "we" or "us").

Requests for information should be made through [email protected]

  1. Our Business Policy

    • (i) We offer item(s) for sale on www.adicolor.co.uk and our e-commerce business services are available exclusively to our end users, i.e. the "Consumers".
    • (ii) "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please use the trade section of this website.
    • (iii) We reserve the right not to process orders received from users who are not "Consumers" and any other order which does not comply with our business policy.
    • (iv) These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to item(s) on www.adicolor.co.uk between the users of www.adicolor.co.uk and us.
    • (v) The General Terms and Conditions of Sale do not regulate the supply of services or the sale of item(s) performed by third parties that are on www.adicolor.co.uk through links, banners or other hypertext links. Before sending orders and purchasing item(s) and services from those third parties, we recommend that you verify the third party's terms and conditions, since we shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.adicolor.co.uk and third parties.
  2. How to Execute a Contract with Adicolor

    • (i) To place an order for the purchase of one or more item(s) on our website, you must fill out the online order form and send it electronically to us, following the relevant instructions.
    • (ii) The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased item(s), shipping and delivery costs and the terms and conditions for returning purchased item(s).
    • (iii) An order shall be deemed to have been submitted when we receive your order form electronically and the order information has been verified as correct.
    • (iv) Before submitting your order form for the purchase of item(s), you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy and to save or reproduce a copy thereof for your own personal use.
    • (v) The order form will be filed in our data base for the time required to process your order and as provided by law.
    • (vi) Before submitting the order form, you will be asked to identify and correct possible input errors.
    • (vii) English is the language used for executing contracts with Adicolor.
    • (viii) After your order form has been submitted, we will process your order.
    • (ix) We may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the item(s) are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that we have not carried out your purchase order specifying the reasons thereof. If the item(s) displayed on www.adicolor.co.uk are no longer available at the time of your last access and once we have received your order form, we shall inform you of the unavailability of the ordered item(s) within 2 days from the day after we have received your order. If the order form has been sent and the price has been paid for items that are no longer available, we will refund the amount paid for those items.
    • (x) By submitting an order form to and making a contract with Adicolor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of item(s) on www.adicolor.co.uk.
    • (xi) By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.adicolor.co.uk.
    • (xii) Upon submission of an order form, we shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the item(s)' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
  3. Guarantees and Product Price Indication

    • (i) On www.adicolor.co.uk, we only offer item(s) marked with Adicolor trademark. These item(s) are supplied by us directly from our Italian supplier.
    • (ii) We do not sell second-hand item(s), flawed item(s) or item(s) of lower quality than the corresponding market standards.
    • (iii) The main characteristics of item(s) are shown on www.adicolor.co.uk on each product page. The item(s) offered for sale on www.adicolor.co.uk may not exactly correspond to the real product in terms of image and colours due to the Internet browser or monitor used.
    • (iv) Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
    • (v) Orders made from a country site different from the one you are shipping to, or to addresses to which we cannot ship, will be automatically cancelled.
    • (vi) All Item(s) sold by www.adicolor.co.uk come with an identification tag and a ‘returns guarantee’ seal. Once the ‘return guarantee’ sticker is removed, you will not be able to return the product.
    • (vii) As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the item(s) supplied to you conform with your contract with us.
  4. Payments

    • (i) Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
    • (ii) In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the bank which provides remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by us except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of item(s) except the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased item(s) are delivered back to us. For full information on the returns procedure please see our Returns Policy.
  5. Shipping and Delivery of the Item(s)

    For specific product shipping and delivery procedures see the Returns Policy. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

  6. Customer Care

    Please contact us at [email protected] for further information.

  7. Consumer Rights and the Cooling-Off Period

    • (i) You may cancel your contract with us in relation to item(s) purchased from www.adicolor.co.uk, without any penalty and without specifying the reason, by notifying us in writing within seven (7) calendar days, beginning on the day you receive the item(s). In this case you will receive a full refund of the price of the item(s) excluding delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) in accordance with this Clause 7.
    • (ii) You should return the item(s) to us within twenty (20) calendar days from the date you receive your item(s), in the same condition in which you received them ensuring that the ‘return guarantee’ sticker is not removed and at your own expense. You have a legal obligation to take reasonable care of the item(s) whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    • (iii) To return the item(s):
      • you should notify us in writing within seven (7) calendar days, beginning on the day you receive the item(s) by emailing us at [email protected] You should keep a record of your cancellation notice;
      • the item(s) should not have been used or damaged with the ‘returns guarantee’ sticker undamaged;
      • the item(s) should be returned in their original packaging where possible;
      • item(s) should be returned to us within twenty (20) calendar days of receipt of the item(s)
    • (iv) If you cancel the contract within the seven (7) calendar days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and at the latest within fourteen (14) calendar days of the day we receive the returned item(s). We will refund the price of the product in full, excluding delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the item(s) to us. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned item(s) caused by your handling of the item(s), save to the extent necessary to ascertain the characteristics, functions or nature of the item(s).
    • (v) The cancellation right set out in this section does not apply to: (a) sealed item(s) unsealed by you following delivery, where return of such item(s) is unsuitable due to health protection or hygiene reasons; (b) item(s) which are made to your specifications or clearly personalized; or (c) item(s) which have become inseparably mixed with other items after delivery.
  8. Privacy

    • (i) You will find information on how we process your personal data by reading our Privacy Policy.
    • (ii) You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.adicolor.co.uk.
  9. Governing Law

    These General Terms and Conditions of Sale are governed by UK law and in particular towards certain aspects related to e-commerce.

  10. Amendments and updates

    The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.adicolor.co.uk.